About
About SSCA
Meet the SSCA Team
Overview
Bradford F. Spencer, Ph.D.
Thomas M. Shenk
Susan Peirce
Daniel Collett
Stephanie Au
Shaun Dyke
Anna Baldwin
Andrew Deutscher
Jeff Miller, Ph.D.
Eduardo Atienza
Operations Team
Clients
Frequently Asked Questions
What We Do
Services Overview
Executive Coaching
Leadership Development
Culture & Fit
Case Studies
Assessment Instruments
Workshops
Workshops Overview
Motivating Achievement (LPMA)
Motivating Change (LPMC)
Motivating Dialogue (LPMD)
Motivated Explorer (LPME)
Superior Followership (LPSF)
The Business of Shared Leadership (BSL)
Custom Opportunities
Custom Workshops
Culture Training
Executive Retreats
Gift Certificates
Calendar
Insights
Contact
service
Culture
Executive Wisdom
08
Jul
2020
customerservice
leadership
management
service
Leadership and Customer Satisfaction
Why do most customer satisfaction or customer improvement programs fail? The entire company must embrace them, not just those in customer-facing roles.
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