The Values Quandary

High performance individuals are rare. It is worth finding ways to keep them. But what can a leader do if a high performer's behavior is not aligned with company standards?

The Power of an Apology

Saying sorry is hard, and very effective. There is power in an apology.

Fast Wins But at What Cost?

Focus not on speed but on continuous improvement, individual initiative, and creativity for the win.

Fuzzy Solutions

Marketing is all about the spin.

Avoiding Stress Claims

How to use the best management and leadership methods in every situation.

Leadership and Customer Satisfaction

Why do most customer satisfaction or customer improvement programs fail? The entire company must embrace them, not just those in customer-facing roles.

View from the Middle of the Boat

Leaders who misread a person’s needs cause chaos and possibly even danger depending on the situation. Plan ahead and define roles.

Why do you like being a firefighter?

Do you start more fires than you extinguish in your role as a leader? Focus on preventing the fires in the first place.

The Perils of Life’s Continuous Improvement Process

You are only on the path toward Continuous Improvement if you can enjoy victories along the way.

Life through a 40 Foot Straw

Living life with a narrow focus can cause pain inside and outside the office. Broaden your vision and your enjoyment.