The Power of an Apology

Our business careers and personal lives are filled with examples of the power of a sincere apology. Does your organization know how to use this tool? Can you identify those…

Fast Wins But at What Cost?

Businesses today have found a new strategy for all seasons. Speed. Companies across the country are pushing their organizations to embrace speed as the solution to all problems. Will it…

Fuzzy Solutions

This story was told by Phil Smith, ex-chairman of General Foods, to illustrate how creativity can solve problems. Two vets from the Vietnam War pooled their money and started their…

Avoiding Stress Claims

The increase in the number and size of stress claims has made these serious management issues. Often, these claims can be traced to relationship problems between the claimant and a…

Leadership and Customer Satisfaction

New customer service programs are sweeping corporate America. Named “Customer Satisfaction” or “Quality Service” or “Continuous Improvement,” they all focus on improving the customer’s experience with the company. Training is…

View from the Middle of the Boat

By Thomas H. Coble     (Spring 1992) For one month each summer, I have a unique opportunity to change out of my consultant role and into my other self, a…

Why do you like being a firefighter?

The Perils of Life’s Continuous Improvement Process

Life through a 40 Foot Straw

LPMA Workshop Audio Review

The Technology of Leadership: An LPMA Workshop Audio Review   This audio series is a complement to the workshop Leadership Process: Motivating Achievement (LPMA). After a 3.5 day workshop, the…