Minimize time spent responding to fires and maximize time spent providing examination and exploration of the status of the issues.
The true test of your leadership effectiveness is not putting out fires as much as it is what you have done to prevent the fire.
Crisis situations within the workplace result in diversions from our daily responsibilities and ultimately create more work.
Managers somehow believe that, in order to really earn our money, there needs to be a crisis and they must be the ones solving it!