What is it like to work here?

SSCA has a variety of proven surveys available that will offer climate information to the manager. Using the weather metaphor, we define climate as the atmosphere of the workplace. We…

Leadership and Customer Satisfaction

New customer service programs are sweeping corporate America. Named “Customer Satisfaction” or “Quality Service” or “Continuous Improvement,” they all focus on improving the customer’s experience with the company. Training is…

Monster Tips

By Hedges Capers     (Spring 1992) Rebels in Distress!!! It’s not my fault!” “It’s someone else’s fault!” “Nothing is working.” “The world is a terrible place.” Accompanied by moaning and…