Why do most customer satisfaction or customer improvement programs fail? The entire company must embrace them, not just those in customer-facing roles.
According to Peter Drucker, “There are no better people …. make them capable of doing the work.”
Do you start more fires than you extinguish in your role as a leader? Focus on preventing the fires in the first place.
If you are too focused on a singular goal, you limit your ability to hear other ideas and opinions.
Refresh your leadership skills with this audio review of one of our most popular workshops, Leadership Process: Motivating Achievement (LPMA).