Are You Hard To Reach?

OOO (Out of office)? Tell others exactly when they can expect to hear back from you.

The Power of an Apology

Saying sorry is hard and very effective. There is power in an apology.

Fast Wins But at What Cost?

Focus not on speed but on continuous improvement, individual initiative, and creativity for the win.

Fuzzy Solutions

Marketing is all about the spin.

Avoiding Stress Claims

How to use the best management and leadership methods in every situation.

What is it like to work here?

SSCA has proven tools to capture an organizational or team culture.

Leadership and Customer Satisfaction

Why do most customer satisfaction or customer improvement programs fail? The entire company must embrace them, not just those in customer-facing roles.

Use What You Have

According to Peter Drucker, “There are no better people …. make them capable of doing the work.”

Why do you like being a firefighter?

Do you start more fires than you extinguish in your role as a leader? Focus on preventing the fires in the first place.

Leading Through a 40-Foot Straw

If you are too focused on a singular goal, you limit your ability to hear other ideas and opinions.