Post by: SSCA Admin in Articles
When messages are taken within your company, your callers should not be told to expect your return call with casual reference to “shortly,” “as soon as possible,” or “call you…
Post by: SSCA Admin in Articles
Our business careers and personal lives are filled with examples of the power of a sincere apology. Does your organization know how to use this tool? Can you identify those…
Post by: SSCA Admin in Articles
Businesses today have found a new strategy for all seasons. Speed. Companies across the country are pushing their organizations to embrace speed as the solution to all problems. Will it…
Post by: SSCA Admin in Articles
This story was told by Phil Smith, ex-chairman of General Foods, to illustrate how creativity can solve problems. Two vets from the Vietnam War pooled their money and started their…
Post by: SSCA Admin in Articles
The increase in the number and size of stress claims has made these serious management issues. Often, these claims can be traced to relationship problems between the claimant and a…
Post by: SSCA Admin in Articles
SSCA has a variety of proven surveys available that will offer climate information to the manager. Using the weather metaphor, we define climate as the atmosphere of the workplace. We…
Post by: SSCA Admin in Articles
New customer service programs are sweeping corporate America. Named “Customer Satisfaction” or “Quality Service” or “Continuous Improvement,” they all focus on improving the customer’s experience with the company. Training is…
Post by: SSCA Admin in Articles
Peter F. Drucker, in an LA Times article, stated that he has little patience with managers whose excuse is that they don’t have good people. “If you ever run into…
