A recent SSCA survey asked clients for the five most difficult tasks they face as managers.

The results:

  1. Employee Conflicts
  2. Motivation of Employees
  3. Common Goals / Clarity
  4. Discipline / Termination
  5. Communication

Each of these tasks have high impact on employee commitment. A recent article from the Harvard Business Review, entitled “The Service Right,” points out that employee commitment and loyalty leads to customer loyalty, which is the cornerstone of success for service-related companies.

 

SSCA offers executive coaching, leadership development, and candidate screening.
Read more about how we can help you boost your org’s leadership effectiveness here.