A recent SSCA survey asked clients for the five most difficult tasks they face as managers.
The results:
- Employee Conflicts
- Motivation of Employees
- Common Goals / Clarity
- Discipline / Termination
- Communication
Each of these tasks have high impact on employee commitment. A recent article from the Harvard Business Review, entitled “The Service Right,” points out that employee commitment and loyalty leads to customer loyalty, which is the cornerstone of success for service-related companies.
SSCA offers executive coaching, leadership development, and culture work.
Read more about how we can help you boost your org’s leadership effectiveness here.