The increase in the number and size of stress claims has made these serious management issues. Often, these claims can be traced to relationship problems between the claimant and a supervisor. As managers, our behavior will always influence our employees, either positively or negatively. Poor managers continue to expose the company to higher turnover, but now also risk financial loss through a costly stress claim.

The best offense is trained managers receiving continual feedback from their employees. One feedback option is the Leadership Behavior Inventory (LBI). The purpose of the LBI is not to label styles as good or bad, but to stimulate the manager’s thinking as to which style should be used in different situations. No management style is effective in all situations with all people. Effective management is the art of using the appropriate style to deal with the specific people in specific situations.